HOW LONG DOES SHIPPING TAKE?
We endeavour to get your order to you as soon as possible. You will receive an email from us once your order has been packed up and a tracking number has been generated for you.
Please note that all orders placed on Saturdays, Sundays or on public holidays will commence packing & processing the following business day.
For more information regarding our shipping times and options, please see our shipping policy here.
DO YOU SHIP INTERNATIONALLY?
Unfortunately we do not offer international shipping at this stage. So sorry for any inconvenience caused!
MY FAVOURITE PRODUCT IS OUT OF STOCK!
Oh no! If you see something you love is out of stock, you can register your interest on the product page & we'll send you an email once they're back. On average, we restock items every two to three weeks, but if you've noticed a style is out of stock for longer than that, please send us an email and we'll check on the status of the restock for you.
I HAVE SENSITIVE EARS - WHAT METALS AND PLATINGS DO YOU USE?
In order for us to keep our prices affordable, all our earrings are costume jewellery, meaning that they are made with imitation gems & lower-cost metals. All of our earrings are lead & nickel free, and the posts themselves are either sterling silver or surgical steel. Unfortunately, however, the earrings themselves are made from a variety of metal alloys that may not be the most friendly for super sensitive ears.
DO YOU OFFER CUSTOMISATIONS/CUSTOM DESIGNS FOR YOUR EARRINGS?
All our jewellery is carefully sourced from a small, hand-selected group of jewellers. As such, producing custom designs can be an expensive and time-consuming process for both designers and customers alike, and for this reason, it is not a service we offer.
I DON'T HAVE PIERCED EARS! DO YOU DO CLIP ONS?
Unfortunately we can't convert our earrings to suit those without pierced ears at this time.
Have another question we didn't answer? Send us an email at firstname.lastname@example.org and we will be in touch ASAP! x