FAQs

DO YOU HAVE A PHYSICAL STORE?

Not at this stage! We operate purely as an online business for now, but may have the occasional pop-up-shop at a local market, so keep your eyes peeled for any announcements over on our Instagram!

HOW LONG DOES SHIPPING TAKE?

We endeavour to get your order to you as soon as possible. You will receive an email from us once your order has been packed up and a tracking number has been generated for you. 

All orders placed before 12pm Monday to Friday will be packed and despatched within 48 hours. Orders placed on Saturdays, Sundays or on public holidays will be packed & processed the following business day. 

For more information regarding our shipping times and options, please see our shipping policy here

DO YOU SHIP INTERNATIONALLY?

We can ship internationally upon request. Please note that shipping times and costs will vary depending on your location. 

MY FAVOURITE PRODUCT IS OUT OF STOCK!

Oh no! If you see something you love is out of stock, you can register your interest on the product page & we'll send you an email once they're back. On average, we restock items every two to three weeks, but if you've noticed a style is out of stock for longer than that, please send us an email and we'll check on the status of the restock for you. 

I HAVE SENSITIVE EARS  - WHAT METALS AND PLATINGS DO YOU USE?

In order for us to keep our prices affordable, all our earrings are costume jewellery, meaning that they are made with imitation gems & lower-cost metals. All of our earrings are lead & nickel free, and the posts themselves are either sterling silver or surgical steel. Unfortunately, however, the earrings themselves are made from a variety of metal alloys that may not be the most friendly for super sensitive ears.

While we do our best to source affordable, quality earrings that are as hypoallergenic friendly as possible, we do not recommend our jewellery for those with sensitive ears.

WHERE DO YOUR EARRINGS COME FROM?

All of our jewellery is sourced from a variety of suppliers all across the world! We work very closely with these talented & highly skilled designers and jewellers to ensure that the products we sell is of high quality, and is ethically produced. 

DO YOU OFFER CUSTOMISATIONS/CUSTOM DESIGNS FOR YOUR EARRINGS?

Unfortunately not at this stage, but it is something we'll look into in the future. At the moment, being a small business, the cost of customisation is quite expensive as we source our jewels in bulk. 

I DON'T HAVE PIERCED EARS! DO YOU DO CLIP ONS?

We're looking into providing more options for those without pierced ears, but at the moment that's still in the works! We know of some customers who have gotten crafty at home & converted their earrings to clip-ons themselves using YouTube tutorials.

 

Have another question we didn't answer? Send us an email at hello@rubyandsage.com.au and we will be in touch ASAP! x