FAQs

DO YOU HAVE A PHYSICAL STORE?

Watch this space! We operate purely as an online business for now, but may have the occasional pop-up-shop at a local market, so keep your eyes peeled for any announcements over on our Instagram!

HOW LONG DOES SHIPPING TAKE?

We endeavour to get your order to you as soon as possible. You will receive an email from us once your order has been packed up and a tracking number has been generated for you. 

Please note that all orders placed on Saturdays, Sundays or on public holidays will commence packing & processing the following business day. 

For more information regarding our shipping times and options, please see our shipping policy here

DO YOU SHIP INTERNATIONALLY?

Unfortunately we do not offer international shipping at this stage. So sorry for any inconvenience caused! 

MY FAVOURITE PRODUCT IS OUT OF STOCK!

Oh no! If you see something you love is out of stock, you can register your interest on the product page & we'll send you an email once they're back. On average, we restock items every two to three weeks, but if you've noticed a style is out of stock for longer than that, please send us an email and we'll check on the status of the restock for you. 

I HAVE SENSITIVE EARS  - WHAT METALS AND PLATINGS DO YOU USE?

In order for us to keep our prices affordable, all our earrings are costume jewellery, meaning that they are made with imitation gems & lower-cost metals. All of our earrings are lead & nickel free, and the posts themselves are either sterling silver or surgical steel. Unfortunately, however, the earrings themselves are made from a variety of metal alloys that may not be the most friendly for super sensitive ears.

While we do our best to source affordable, quality earrings that are as hypoallergenic friendly as possible, we do not recommend our jewellery for those with sensitive ears.

WHERE DO YOUR EARRINGS COME FROM?

All of our jewellery is sourced from a variety of suppliers all across the world! We work very closely with these talented & highly skilled designers and jewellers to ensure that the products we sell is of high quality, and is ethically produced. 

DO YOU OFFER CUSTOMISATIONS/CUSTOM DESIGNS FOR YOUR EARRINGS?

All our jewellery is carefully sourced from a small, hand-selected group of jewellers. As such, producing custom designs can be an expensive and time-consuming process for both designers and customers alike, and as such, it is not a service we offer.

I DON'T HAVE PIERCED EARS! DO YOU DO CLIP ONS?

We do! Whilst we can't permanently convert any of our styles into clip ons, we have the option of a removable clip on earring back that can be worn with nearly any pierced styles. Check them out here

 

Have another question we didn't answer? Send us an email at hello@rubyandsage.com.au and we will be in touch ASAP! x