Returns & Exchanges

Our Returns Policy

Please choose your product carefully as we do not offer returns or refunds for change of mind on products due to hygiene reasons. This policy is to protect all of our customers, including yourself, and to guarantee that the earrings you receive are clean & unworn. 

Whilst we do our best to ensure our photography depicts our products as accurately as possible, colours can display differently from screen to screen. For this reason, please ensure you have read the product description prior to purchasing in order to get the most accurate picture of what they will look like in person. Returns/refunds will not be accepted on this basis.

If your product arrives faulty, please get in touch with us as soon as possible. Where possible, Ruby & Sage will offer to repair or replace any faulty items, or you can opt instead to receive a full refund. Requests for a product exchange are subject to product availability and will only be dispatched after the returned goods have been received and undergone a quality assessment.

In the event of a refund, you will be provided with a postage paid returns label to send the faulty product to us for quality assessment. Please note that your refund will only be processed when we receive the item back in our warehouse.

In store returns

We currently do not offer in-store returns for any orders placed through our online store. Any returns for these items must go through our online returns process, so please get in touch via email. Returns will not be accepted in-store unless prior arrangement has been made.

Please get in touch if for any reason you are not satisfied with your product, or if you would like any more information on shipping/returns. x